Our delivery service is temporarily unavailable. Please order for pick-up only. We are on Skip the Dishes and Uber Eats! Sorry for any inconvenience. Delivery will be back soon.

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, many of our products are perishable goods (such as food products) and we cannot accept returns of these items.

Non-perishable goods (such as clothing, body care, candles) are eligible for a return, if your item is in the same condition that you received it, unworn, unopened or unused, and in its original packaging. You’ll also need the receipt as proof of purchase.

To start a return, you can contact us at info@springhousemarket.ca.

Shipping orders: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Local delivery/in-store purchases: Please return the item to the store to have a refund processed. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, or plants), and custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
Shipping Orders: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Local delivery/in-store purchases: We will process your refund upon your arrival, granted that you meet the requirements regarding condition of the item, date and proof of purchase.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.