SAME-DAY LOCAL DELIVERY
When will my local delivery order arrive? Grocery orders are typically delivered within 2-3 hours. Exact timing can vary depending on how busy the market is, and how much traffic there is. You must order by 2pm for same-day delivery. Any orders received after 2pm will be delivered the following open day. We are closed on Mondays so no deliveries will go out on that day.
Order Timing Note: We only prepare orders during regular business hours, so if you place an order at 6am we won't start preparing it until we open at 11am :) Also, please note that preorder products (Cashew Cheesecakes and Weekly Meal Bundles) are not eligible for same-day delivery. See product descriptions for details.
How much will local delivery cost? Your delivery fee is based on the first three digits of your postal code.
Regular delivery zones and fees:
|POSTAL CODE (first three digits)||Delivery Fee:|
|B3K, B3L, B3H, B3J and B3N||6.95|
|B3S, B3M, B2Y, B3A, B3B and B3P||9.95|
|B2X, B2W and B3R||14.95|
How do I get free delivery? We currently offer free delivery on the peninsula for all grocery orders over $99. The discount will apply automatically at checkout. Catering orders are not eligible for free delivery.
What if my postal code isn't listed? If you don't see the first three digits of your postal code listed above, you are located outside our local delivery area. You can choose Pick-up (free) or Shipping across Canada and USA. Please note, not all products are eligible for shipping, so make sure you only put products in your cart that can be shipped. Every product page has shipping eligibility clearly stated in the product description. Click here to view our collection of shippable products.
Is there a minimum order price to get delivery? Yes, orders must be at least $20 to be eligible for delivery.
Do you deliver all your products? Yes! All the products on our website are available for local delivery. Even the items that don't qualify for shipping.
How do I order food for delivery from the take-out menu? Find us on Skip the Dishes or Uber Eats for meal delivery. Our take-out menu is for pick-up orders only.
CANADA AND USA SHIPPING
How much does shipping cost? Your shipping cost is determined by your location, and is calculated by Canada Post. You will see your shipping options at checkout.
WE OFFER FREE SHIPPING ON ALL ORDERS OVER $199 WITHIN CANADA!
Do you ship all your products? We ship most of our products, but we don't ship temperature controlled food (from the fridge or freezer), fresh bread, or fruit and vegetables. Every product page has shipping eligibility clearly stated in the product description. If you only want to view the products that qualify for shipping, click here to shop our Shippable Products category.
How long will it take to get my order? We process shipping orders within two days and ship via Canada Post. You will receive a tracking number when your order is shipped, so you can keep an eye on it's location and estimated delivery date. Below are Canadian shipping standards taken from Canada Post. These are not guaranteed, and do not include our 2-day processing time.
|Alberta||9-10 business days|
|British Columbia||10-11 business days|
|Manitoba||8-9 business days|
|New Brunswick||4-5 business days|
|Newfoundland and Labrador||6-9 business days|
|Northwest Territories||12-14 business days|
|Nova Scotia||3-4 business days|
|Nunavut||12-14 business days|
|Ontario||5-7 business days|
Prince Edward Island
|4-5 business days|
|Quebec||5-7 business days|
|Saskatchewan||8-9 business days|
|Yukon||12-14 business days|
If you are ordering from the USA you should receive your package within 30 days.
- We ship from Halifax, Nova Scotia.
- Successfully placed orders will receive email confirmation with order details. If you do not receive an email, check your spam folder or contact us for confirmation.
- If you need assistance with your order, contact us so we can help. We will not be able to make changes to your order once it has shipped.
- Please review and ensure that you have entered the correct address. If your order is returned to us due to an incorrect address, we will refund the original order (minus the shipping fee) and ask that you re-submit your order.
When can I pick-up my order? Take-out food orders will typically be prepared within 20-30 minutes. Grocery orders will typically be prepared for pick-up within 1 hour of purchase, during regular business hours. (Exact time can vary slightly depending on how busy the market is). In either case you will receive an email as soon as your order is ready for pick-up. You also have the option to request a specific pick-up time by leaving us a note in the space provided on the cart page.
Order Timing Note: We only prepare orders during regular business hours, so if you place an order at 6am we won't start preparing it until we open at 11am :) Also, please note that preorder products (Cashew Cheesecakes and Weekly Meal Bundles) are not eligible for same-day pick-up. See product descriptions for details.
We have limited storage space for grocery orders, so please come pick up your groceries within 24 hours of receiving your "ready for pick-up" email. If you won't be coming to pick-up until a later date, you can leave us a note as mentioned above, so we know when to prepare it for you. Thank you!
Do you offer curbside pick-up? We don't have parking spaces directly in front of our shop, so unfortunately we can't bring your order to your vehicle. If you'd rather not come inside to pick-up your order for any reason, you can call and let us know you're waiting outside. We'll bring your order out the door to you as soon as possible.
Is there a fee? No way! We're happy to pack up your grocery order for you, and we'll never charge you for the service.