Delivery & Shipping
LOCAL DELIVERY FAQ
Do you deliver all your products? Yes! All the products on our website are available for local delivery. Even the items that don't qualify for shipping.
When will my local delivery order arrive? Local deliveries are typically sent out within an hour of purchase, during regular business hours. Orders received before 6:30pm will be delivered same-day, with the exception of Sunday and Monday (no deliveries available on those days). Orders received after 6:30pm will be delivered the next applicable day.
How much will local delivery cost? Your delivery fee is based on the first three digits of your postal code. Find your rate below:
Zone 1 ($5): B3K, B3L, B3H, B3J and B3N
Zone 2 ($8): B3S, B3M, B2Y, B3A, B3B and B3P
Zone 3 ($12): B2X, B2W and B3R
Zone 4 ($14): B4A and B2V
What if my postal code isn't listed? If you don't see the first three digits of your postal code listed above, you are located outside our local delivery area. You can choose Pick-up (free) or $20 Flat Rate Shipping at checkout. Please note, not all products are eligible for shipping, so make sure you only put products in your cart that can be shipped. Every product page has shipping eligibility clearly stated in the product description. Click here to view our collection of shippable products.
Who will deliver my order? Your order will be in the hands of another local business, our trusted delivery partner: The Wright Courier. That means, when you order delivery from us, you're actually supporting two small businesses :)
How much does shipping cost? We offer $20 flat rate shipping across Canada on all orders up to 10kg.
Do you ship all your products? We ship most of our products, but we don't ship any fresh produce or temperature controlled food (from the fridge or freezer), and a few heavier items don't qualify. Every product page has shipping eligibility clearly stated in the product description. If you only want to view the products that qualify for shipping, click here to shop our Shippable Products category.
How long will it take to get my order? We process shipping orders within two days and ship via Canada Post. Exact delivery times can vary, but you will likely have your order within a week or two, depending on your location. You will receive a tracking number when your order is shipped, so you can keep an eye on it's location and estimated delivery date.
Winter Shipping Note: Some products can freeze if left outside at below freezing temperatures. During the cold winter months, please have your order shipped to an address where someone will be home to receive it. While we always do our best to package orders for safe arrival, we can't accept responsibility for frozen or damaged products that were left outside in the winter for an extended period of time.
ORDER PICK-UP FAQ
When can I pick-up my order? Grocery orders will typically be prepared within an hour of purchase, during regular business hours. Food orders from the menu will typically be prepared within 30 minutes (exact time can vary depending on how busy the kitchen is). In either case you will receive an email as soon as your order is ready for pick-up. You also have the option to request a specific pick-up time by leaving us a note in the space provided on the cart page.
Do you offer curbside pick-up? We don't have parking spaces directly in front of our shop, so unfortunately we can't offer this service. There are lots of side streets nearby for parking. If you want more information on where you can park, check out the parking map on the bottom of our home page.
Is there a fee? No way! We're happy to pack up your grocery order for you, and we'll never charge you for the service.